Last updated: September 15, 2026
Popscornstore accepts returns within 30 calendar days of delivery. Returns are by mail only. We do not accept in-person returns. Free returns apply to approved returns. We do not charge a restocking fee or a replacement fee.
To start a return, email info@popscornstore.my with your order number, the item you want to return, and the reason. For defective, damaged, wrong, or missing items, include clear photos of the product and packaging. After we review your request, we send return authorization and a prepaid return label or return instructions. Ship the return to:
Popscornstore
503 Harrison Street
Springfield, OH 45505
United States
Remorse Returns
A remorse return means you changed your mind, ordered the wrong flavor or size, or no longer need the product. For remorse returns, the item must be unopened, unused, and in its original packaging. The packaging must be clean and in resalable condition. You must request the return within 30 calendar days of delivery. Popscornstore covers return shipping for approved remorse returns. We do not charge a restocking fee. Refunds go back to the original payment method.
Because popcorn is a food product, we cannot accept opened, partially eaten, or used items for remorse returns. This rule protects food safety and product quality. If the item is defective, damaged, wrong, or missing, the defective return process below applies.
Defective, Damaged, Wrong, or Missing Items
A defective return means the product arrived damaged, defective, incorrect, or missing. Contact us within 30 calendar days of delivery with your order number and photos. Popscornstore covers return shipping for approved defective returns. We send a replacement or issue a refund. If we need the item returned, we provide a prepaid return label. If we do not need the item returned, we process the replacement or refund without a return shipment.
| Situation | Who starts the request | Item condition | Return shipping | Restocking fee | Result |
|---|---|---|---|---|---|
| Remorse | Customer | Unopened, unused, original packaging | Popscornstore covers approved returns | None | Refund to original payment |
| Defective, damaged, wrong, or missing | Customer contacts us | Photos required | Popscornstore covers approved returns | None | Replacement or refund |
After we receive and inspect an approved return, we process the refund within 1–2 business days. The refund returns to the original payment method. Your bank or payment provider needs 7–10 business days to show the refund on your statement. The time depends on the bank or payment provider.
If you receive a damaged package, keep the box, packing materials, and product photos until we finish the review. If you refuse a delivery without contacting us first, the carrier can return the package to us. We review refused deliveries under this policy.